Ottawa’s Premier Smart Security Service


Terms and Conditions

REV June 2020

Colonnade Security Inc. (CSI)
Agreement with Subscriber

This Agreement and if applicable, any Supplementary Agreement shall not be considered in force until it is approved in writing by an authorized representative of CSI | Colonnade Security Inc. hereinafter referred to as CSI. Any additional agreements or warranties must be attached to the reverse side of our agreement. ‘ SEE ATTACHED AGREEMENTS’ will be written in “special instructions” on the front of any agreement you sign in accordance to the Terms and Conditions of CSI | Colonnade Security Inc.
  1. Purchase Orders. If there is any conflict between this contract and Subscriber’s purchase order, or any other document, this contract shall govern.
  2. Monitoring Terms & Payment. Upon completion of the installation, Subscriber agrees to pay CSI the balance of the installation charge. Monthly charges are payable in advance for the duration of the contract. This contract shall automatically renew itself unless either party notifies the other in writing at least sixty (60) days prior to its expiration.
  3. Effective Date. This agreement shall be in force and effect the day after installation (or takeover) has been completed, for the initial term stated and shall continue thereafter for successive twelve month terms.
  4. Billing. CSI invoices customers by way of the P.A.P.P. – PRE-AUTHORIZED PAYMENT PLAN, or auto bank withdrawal.
  5. Dishonoured cheques Dishonoured cheques and/or pre-authorized payments will be subject to an administration charge. It is the responsibility of the Subscriber to notify CSI when changing banking information provided to CSI.
  6. Taxes. The Subscriber agrees to pay existing, new or increased assessments, taxes, fees, fines, or other charges imposed in respect to the system by any municipality, government, police depart, government agency or public utility.
  7. Monthly Monitoring. Fees may be increased annually during the term of this agreement by the cost of living (as published by Statistics Canada) plus 2%.
  8. Installation. Subscriber authorizes CSI to supply or install or supply and install the equipment as specified within your agreement, including connections necessary to transmit the necessary signals from Subscriber’s premises. CSI assumes no liability for delay in installation of the system or for interruption of service due to any cause beyond CSI’s control, and will not be required to supply service to Subscriber while interruption of service due to any such cause shall continue. Subscriber hereby authorizes CSI to do the installation during CSI’s regular business hours – 8:30 A.M. to 4:30 P.M. Monday through Friday, excluding Saturdays, Sundays and holidays. “After hours” installation is available upon request of Subscriber on an “as available basis” and will be charged at CSI’s then prevailing rates. Any installation charge quoted in this Agreement is based upon CSI performing the installation with its personnel. If, for any reason the installation or any part thereof, must be performed by outside contractors, said installation charge is subject to revision at the discretion of CSI.
  9. Service Calls. Subscriber authorizes CSI Personnel and only CSI Personnel to perform service on this system. Regular Service and Warranty Service hours are Monday to Friday between the hours of 8:30AM-4:30PM. Any and all “after hours” service by CSI will be provided at the Subscriber’s request, to the Subscriber’s address at the then prevailing rates. CSI will not be responsible for persons other than CSI personnel servicing the system. Unauthorized persons or companies working on this system will cause the customer to become in “default” as defined in section 9 of this agreement.
  10. All Service Calls Are to be paid for at time of call. A trip charge or deductible charge will apply. Time and a half will be billed to the Subscriber for all service provided outside regular business hours. Service is billed by the minute plus trip charge.
  11. Downloading Service Performed from our office Service Centre to the Subscribers address by computer will also be considered chargeable. A set fee for this service will be charged for each download.
  12. Authorized Personnel. Subscriber agrees to furnish CSI with a list of names and residence telephone numbers of all persons authorized to enter Subscriber’s premises during the regularly scheduled closed periods. All changes, revisions and modifications to this list shall be supplied to CSI in writing and will only be accepted when received in writing and placed in file.
  13. CSI Obligations. If a burglar or fire or emergency alarm signal registers at CSI’s monitoring center, CSI at its sole discretion, may endeavor to contact the Subscribers Premises by telephone to verify that the alarm is not false. In the event of no response at the Premises or if it is impossible to contact the Subscriber promptly or CSI reasonably questions the nature of the response received upon such contact, CSI shall endeavor to contact the “authorized pass cardholders” from the list provided by the Subscriber and/or CSI shall endeavor to make every reasonable effort to notify the appropriate police, guard service or alarm response unit, or fire authorities, as applicable. The Subscriber should always contact CSI’s monitoring centre anytime the Subscriber creates any type of an alarm condition.
  14. In the event Supervisory or trouble signal registers at CSI’s monitoring center, CSI shall endeavor to contact the Subscriber ‘s premises by telephone. In the event of no response at the Premises, CSI shall endeavor to contact the authorized pass cardholders.
  15. The Subscriber Understands that when a digital communicator is installed, it uses the Subscriber’s standard telephone lines as the transmission mode of sending signals to our monitoring station. The Subscriber also understands, that with addition installation charges and additional monthly charges paid to CSI, the subscriber can purchase a more secure mode of transmission such as an independent Dvac line from the telephone company or a cellular backup system, or high speed internet transmitter.
  16. Subscriber understanding CSI’s monitoring centre does not receive signals when the transmission mode is or becomes non-operational and that signals from the digital communicator cannot be received if the transmission mode is cut, disconnected, interfered with, or otherwise damaged.
  17. Title. Title to equipment purchased shall remain in under CSI until such time as Subscriber shall pay for the said equipment in full.
  18. Title to Rental equipment Equipment is and shall at all times remain with CSI, and Subscriber agrees to protect the equipment and to indemnify and pay to CSI the cost of repair or replacement for any loss or damage to CSI’s equipment.
  19. Title to Rent to Own Equipment shall at all times remain with CSI until the Rent to Own term is complete. The Subscriber agrees to protect the equipment and to indemnify and pay to CSI the cost of repair or replacement for any loss or damage to Rented equipment during the rental term.
  20. Rent to Own term On the date the full Rent to Own term is completed and all monies owed for this rental are paid, the title of the rented equipment shall be transferred from CSI to the Subscriber.
  21. Default or Termination. In the event Subscriber defaults in the performance of any of the terms and conditions of this contract, including failure to make any payment as agreed or early cancellation, the balance of monies due for the unexpired term of this contract shall become immediately due and payable to CSI.
  22. Default by Subscriber In the event of any default by Subscriber or upon the expiration of this contract, Subscriber authorizes CSI to enter Subscriber’s premises and remove CSI’s equipment and/or programming, and CSI shall not be responsible for repair or redecoration of any portion of Subscriber’s premises upon removal of CSI’s equipment.
  23. Collection Fees/Charges. Interest of 1.5% per month (18% per annum) will be charged on overdue accounts without notice. When collecting overdue account balances an administration fee will also apply. Delinquent accounts may be disconnected and/or disabled without notice and subject to an administration fee. Accounts are to be paid in full before monitoring services are re-established.
  24. Warranties. Purchase Warranty. From date of installation, without cost to Subscriber, CSI shall warranty all parts for a period of one (1) year. Installation labour is warranted for ninety (90) days during “Regular Business Hours”. “After hours” service is available at request of Subscriber. Any warranties separate from this Agreement are null and void unless signed by an authorized representative of CSI and are attached to this contract. Any warranties attached will state their own terms and conditions.
  25. Rental Warranty. Repairs necessitated by ordinary wear and tear shall be at CSI’s expense.
  26. Extended Warranty Plan. This plan may be purchased for an additional monthly fee and must be indicated on the front of this agreement to be applicable. All labour and material is covered under this warranty, for service during regular service hours, with the exception of the deductible and any “After Hours Calls”. A deductible will be charged for the first warranty call in a calendar year. This plan does not cover repairs outlined in section 12. Additional charges may apply for areas outside Ottawa. (10D). Other Warranties. Any warranty other than those listed in 10A, 10B, or 10C, must be indicated on the front of this agreement and attached as an appendix to be valid and binding on CSI.
  27. Repairs. All repairs, replacements and adjustments to the security equipment to the Subscriber, required because of alterations or repairs to the premises or caused by the willful act of negligence of the Subscriber, its employees or agents, misuse, acts of God, or any other cause beyond the control of CSI, shall be paid for by the Subscriber at CSI’s then prevailing rates of labour and/or materials under a Service Call.
  28. False Alarms and Service Calls. In the event Subscriber shall cause an excessive number of false alarms or service calls through carelessness or malicious or accidental use of the equipment, CSI may, in addition to all other legal remedies, be excused from further performance upon giving ten (10) days notice to Subscriber.
  29. Fine, penalty or fee In the event a fine, penalty or fee shall be assessed against CSI as a result of any false alarm originating from Subscriber’s premises, Subscriber agrees to reimburse CSI for payment of said false alarm fine, penalty or fee.
  30. Dispatch an agent In the event CSI shall dispatch an agent to a false alarm or a technician to an unnecessary service call originating from Subscriber’s premises, where Subscriber intentionally or negligently activates or impairs the operation of the security system and no alarm condition exists, then Subscriber agrees to pay CSI the current rate for each such false alarm or service call.
  31. Liability. It is clearly understood and agreed that CSI is not an insurer; that insurance, if any, shall be obtained by Subscriber, and that the amounts payable to CSI hereunder are strictly based upon the value of services offered and are unrelated to the value of property located at Subscriber’s premises.
  32. Declaration CSI makes no warranty, express or implied that the Equipment it installs or the services it furnishes will avert or prevent occurrences or the consequences therefrom, which the Equipment and/or services are designed to detect or avert.
  33. Injury In the event of injury to or death of persons, loss, destruction, or damage to property, by any means whatsoever and however caused, any result in damages recoverable by Subscriber from CSI, due to the negligence of CSI, its employees, agents mandatories or representatives, are hereby limited to an amount no greater than one year’s recurring service. This amount shall be complete and inclusive and shall be paid and received as liquidated damages and/or in lieu of any type of damages of any nature whatsoever and not as a penalty.
  34. Subscriber. The Subscriber at its expense, shall supply unswitched and unburdened 110V, 60 cycle AC power where specified by CSI and as required for the operation of the equipment being installed. CSI will supply a CA38A Alarm Jack if possible when the Subscriber has not been able to have Bell Canada do the same. A charge for this Alarm Jack will apply upon completion of installation.
  35. Setting the Alarm Subscriber shall carefully and properly set the alarm system at such time as Subscriber shall close its Premises.
  36. Testing the Alarm Subscriber shall carefully and properly test the alarm system periodically. CSI recommends that the Subscriber test their system at least once per week.
  37. Reporting Subscriber shall immediately report to CSI any claimed inadequacy in or failure of the Equipment.
  38. Access to the Premises Subscriber shall permit CSI access to the Premises during CSI’s regular business hours and at all other reasonable time for any reason relating to CSI’s rights or obligations under this Agreement.
  39. Liability. CSI shall not be liable for delays in installing or repairing the Equipment or for any interruption of any Service to be provided hereunder due to labour disputes, lack of or reduction of necessary power supply, strikes, lock-outs, floods, riots, fires, explosions, acts of God or any other cause beyond the control of CSI.
  40. Liability Continued CSI shall not be liable for interruptions in telephone service and shall not be required to supply any Service to the Subscriber while the interruption of such Service continues.
  41. Reserves the right CSI reserves the right to implement a change in the type of communications to be employed. In this event, service charges shall be adjusted to reflect any resulting increase or decrease in the telephone communication rate.
  42. Equipment. Subscriber shall not tamper with, alter, adjust, add to, disturb, damage or remove or otherwise interfere with the installed Equipment, nor to permit the same to be done. Subscriber has the obligation to verify the qualifications of all persons attempting to work on or repair the Equipment. During the term of this agreement, should the Equipment remain the property of CSI, Subscriber shall be responsible for the Equipment. The Equipment shall remain in the same location as installed and any removal or disturbance thereof shall only be carried out by C.S.I. and paid for by Subscriber in accordance with then current prevailing rates of C.S.I. in addition to all other charges.
  43. Suspension or Cancellation. This agreement may be suspended or cancelled without notice and without liability or penalty in the event that CSI is unable to either secure or retain the connections or privileges necessary for the transmission of signals for any reason whatsoever, or in the event CSI’s monitoring station, connecting wires or other equipment is so substantially damaged that it is impractical to continue service.
  44. Waiver. No waiver of any term, provision, condition of obligation of this Agreement whether by conduct or otherwise, in any one or more instances, shall be deemed to be or be construed as a further or continuing waiver of that particular or any other term provision or condition of this Agreement.
  45. Legal. In the event that any provision(s) of this Agreement (or portion thereof), shall be deemed invalid or illegal or unenforceable by any court of competent jurisdiction, then such provision or provisions (or portion thereof) shall be deemed not to have been written into this Agreement and at CSI’s discretion the remainder of the terms and provisions thereof shall subsist and remain enforceable.
  46. Transfer. The ownership of this agreement may be transferred by CSI. without consent of the subscriber.
  47. Police Response. It is understood that CSI shall not be responsible for any loss, expense or damage incurred by the Subscriber arising out of delay or failure or refusal of any police department or other agency to respond to an alarm reported to it by CSI, including the suspension of response due to false alarms.
  48. Event of suspension or cancellation In the event of suspension or cancellation due to police response, the parties agree that this agreement shall continue in full force.
  49. Monitoring CSI shall continue to provide it’s monitoring services and Subscriber shall continue to pay all service charges to CSI.
  50. Questions Resolving your questions and concerns. If there are any concerns regarding CSI’s Terms and Conditions, please contact Colonnade Security Inc., PO Box 72035, Ottawa, Ontario, K2K 2P4, or by email
  51. Changes to the Terms and Conditions The Terms and Conditions was last updated in July 2017. We will occasionally update this Policy and revise the “last updated” date appearing in this paragraph.

The experienced professionals at Colonnade Security in Ottawa, Ontario, will provide you with top of the line equipment, expert installation and user demonstration, client-focused service and vigilant monitoring from a ULC monitoring station in Ottawa. We offer Option 2 above when purchasing your system from us. We can finance your system, or you can buy the system upfront.

Once you complete your initial term, you will own your alarm security equipment-At Colonnade Security Inc.; we do not lease or rent alarm security systems. If you are considering a finance option, we are here for you.

With over 35 years of security experience, give Colonnade Security Inc., in Ottawa a try.

For more information, you can call 613-839-1274 or email

Skip to content