Attention Bell Canada Security System Customers.

Are you aware that Bell Canada sold its home security and smart home business to API ALARM Inc. (API), with the transition for existing customers happening around
October 1, 2025.

AI Generated images

Are you aware that Bell Canada sold its home security and smart home business to API ALARM Inc. (API), with the transition for existing customers happening around October 1, 2025.

Bell has exited the consumer security market to focus on core telecom and new AI/cybersecurity services like Bell Cyber. Bell customer accounts, including those from previous acquisitions like AlarmForce, were transferred to API, a major private security provider, leading to some confusion and customer service issues during the handover.

Key Details of the Sale

Acquirer: A.P.I, ALARM Inc. (API), located in the Toronto area, is a large Canadian private security firm, that purchased Bell’s smart home and alarm monitoring assets.
Effective Date: The transfer of accounts to API began on October 1, 2025.
What Was Sold: This included professionally monitored home security, self-monitored smart home solutions, and alarm monitoring services.
Why Bell Sold: Bell decided to refocus on its core telecom, enterprise, and new technology ventures, including its own B2B cybersecurity division, Bell Cyber.

Please Note: The above information is based on publicly available sources from the internet, including Bell Canada’s official support announcements (support.bell.ca) and reports on the sale of their security system division. Colonnade Security Inc. is not affiliated with Bell Canada or a.p.i. ALARM Inc. This notice is for informational purposes only and does not constitute advice. For the latest details about your account, contact Bell Canada (via support.bell.ca or customer service) or a.p.i. ALARM Inc. (apialarm.com) directly.

Impact on Customers

Account Transfer: Bell customers were moved to API, with billing transitioning from Bell to API after September 30, 2025.
Rate Stability: API agreed to maintain existing rates for a period (often two years) for transferred customers.
Customer Confusion: The transition caused significant customer frustration, with reports of service disruptions, billing errors, and poor communication from API.

Bell’s New Direction

While exiting the consumer smart home space, Bell launched Bell Cyber in 2025, consolidating its enterprise cybersecurity services, focusing on AI, threat detection, and broader IT security for businesses.

If you are not happy with your new security provider, then contact Colonnade Security Inc. and we can make arrangements to take your system over.

In most cases the system take over is no charge, however some parts used by Bell Canada can only be used by them. It is called Proprietary Technology. If any parts used in your installation use Proprietary Technology, then they would be required to be replaced. Otherwise, we can take over your system at no charge.

Here at CSI we concentrate on one thing only, Security of our customers. We do not have other divisions within our company that require our time. We only sell and service security systems and have done so since 1981.

Get the first three month Free, with the signing of a new contact with CSI. Give CSI a Try!!

Call today for a takeover quote. 613-839-1274.

Simple, Safe, Secure.

MENU

Attention Bell Canada Security System Customers.

If you are not happy with your new security provider, then contact Colonnade Security Inc. and we can make arrangements to take your system over.

CONTACT

CSI SERVICE HOURS

GIVE CSI A TRY!

Contact our team: