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The CSI Journal

Avoiding security system false alarms

What homeowners can do? Why it’s important?
What Colonnade Security does to prevent false alarms?
By Colonnade Security Inc.

What homeowners can do?

Most false alarms are usually somehow caused by the user. First make sure everyone in the home or business knows how to use the security system. Most false alarms are user error. Make sure they know what to do if they set off the alarm by accident.

Never arm your house then leave, only to go back and get something you forgot, then try and get out again. Always disarm the system if you go back. Get what you forgot, and then rearm the system and leave. You might think you got in and out before it picked you up, but most likely you did not make it. Once in your car with the cell phone off, the station cannot reach you, next thing you know is you have a false alarm fine.

Now alarm equipment can fail, but if you did your homework when you purchased your security system and paid for quality equipment, then you have already made the first step in prevention of false alarms.

Purchasing a quality security system is going to cost you some money. About $1500.00 for an average 1500 to 1800 square feet home. Companies that offer a package deal with little to no money down are giving the homeowner a false sense of security.

You cannot cover the average home with two doors and a motion sensor. We call these deterrent systems.

Not to mention these free systems. You know the one that does not cost anything but you have to sign a 36 to 60 month contract to get it. Usually for about $30.00 to $35.00 per month.

Have you ever heard that nothing in life comes for free? Nothing good will protect your home for free either. And when the false alarms start and they will start, you will have to pay for them.

That free system will have to be upgraded to other types of motions etc. Why was the better equipment not installed the first time? It is simple; the better equipment is going to cost the alarm company more money and since you are getting it for free, well the cheaper the better it is for them. But now that you have entered into this long-term agreement, you have no choice but to upgrade to the better equipment that is now available.

Now most alarm companies sell these packages, even the largest or national named companies.

Do you ever wonder what these companies do when they have a person or business that requires real security?

Or that grocery store or restaurant or Bank down the street?

Do they get the free stuff?

No not likely.

— Carl

 Those customers paid for quality equipment because they do not want their businesses to have false alarms and they want their system to work when and if they get broken into.

The Police will only respond to alarms when they are asked to go. Have a your system set up with your alarm company that can prevent false alarms. Make sure someone on the list is notified of an alarm before they dispatch. When the monitoring station does call, ask them how many alarms did they get. Was it just one, did the system restore itself, or are there other alarms coming from the premises. More than one alarm usually means someone is in the house. If your house is properly protected, then you should have more than one zone triggered in the alarm if someone is in the house.

Modern alarm interfaces

Most security systems now can have about 50 user codes so give each person their own. At Colonnade Security we get every arming and disarming signal that you do. If each person has their own code then the station will know whom they are going to talk to before they call. Most companies can email or text you the alarm conditions; openings and closings etc. Some may charge for this service, at Colonnade Security we don’t. We will even email you a weekly report of all the activity your home or business has had. Just ask for it and we will provide it.

At Colonnade Security we try to prevent false alarms by providing you, the customer, a better level of service. Yes our equipment will cost a little more, but in this day and age of technology it is possible to have a system that will not false alarm. We always notify you of any alarm condition and you have the choice if you want the Police sent or not. We get openings and closings from all our customers so when you go in with the grocers or get up first thing in the morning and let the dog out and cause an alarm. You simply go and enter your code and shut the system off. Our station will know that a valid user has shut off the alarm and there will be no need to dispatch.

These are some of the things we do to protect you from false alarms.

The experienced professionals at Colonnade Security in Ottawa, Ontario, will provide you with top of the line equipment, expert installation and user demonstration, client-focused service and vigilant monitoring from a ULC monitoring station in Ottawa. We offer Option 2 above when purchasing your system from us. We can finance your system, or you can buy the system upfront.

Once you complete your initial term, you will own your alarm security equipment-At Colonnade Security Inc.; we do not lease or rent alarm security systems. If you are considering a finance option, we are here for you.

With over 35 years of security experience, give Colonnade Security Inc., in Ottawa a try.

For more information, you can call 613-839-1274 or email inquires@colonnadesecurity.com

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