By Colonnade Security
Let’s look at the brief history of each Telco company and what they provide in security.
Bell Canada, Rogers, and Telus each have one major disadvantage with their security systems. Your ownership of the product and they all make use of proprietary technology. Yet, some of their products may look the same as what other security companies sell and install. Still, they purchased unique identifiers from the alarm equipment manufacturers, so no one else may use their security equipment.
Since these companies are so large, they can afford to go directly to the security system manufacturers they choose and make a deal to produce a product they sell, created exclusively for their own use. It might look like other security products sold in the industry, but it has its own Proprietary Technology inside.
Now these Telco customers are switching from between the other Telco’s, and all trying to get their best deal on their bundled services. We all have telephones, use the Internet, and use some wireless or cellular technology. This market is growing daily and will change even more as new 5G and 6G Technologies become available.
These companies are competing head to head, offering the same services; telephone, Internet, wireless services, mobility and TV packages – promoting bundled services.
Now these Telco customers are switching from between the other Telco’s, and all trying to get their best deal on their bundled services. We all have telephones, use the Internet, and use some wireless or cellular technology. This market is growing daily and will change even more as new 5G and 6G Technologies become available.
These companies are competing head to head, offering the same services; telephone, Internet, wireless services, mobility and TV packages – promoting bundled services.
If you use their cellular phone services or have a home or business telephone service, they might offer you a discount on their Internet service. Or it could be the other way around. They may suggest one of their new 5G services, including telephone, Internet, and TV. But they all want more. So they may offer you a package deal. Their Customer Service reps, technical support, and mobile vendors may ask if you have a security system.
“Oh, we can do that for you too.”
They are instructed to make a deal to take over your systems monitoring in a bundled package. Or, if you don’t have a security system; they will all offer you their version of a Smart Home System.
This special rate is for a limited time and the price will increase in the future. They usually offer 36-month to 60-month terms. All Telco Company Services increase over time. As you well know with the price of a home phone line.
Since these Telco Companies are all now in the security business, they all have some sort of a Smart Security System that each of them sells. Smart systems can operate from your Smart Device or Cellular Phone, Tablet or Computer anywhere you have data and Internet access. You can control things like door locks, thermostats, video doorbell units, lighting systems, cameras and a security system.
So now they are looking for your security business. If you have any Telco Services from any of these Telco Companies, you will find that they are now offering security services as well. If you switch to their company for security, they will provide you with new a bundle of services. All the devices they use in these new security systems are wireless. And since they are wireless, everything is encrypted to their proprietary technology. And once installed in your home or business, you are with them forever.
Their encrypted technology is designed to keep their security customers from leaving their company to go elsewhere. No other alarm security company can modify, replace, or repair their products. In other words, you are with each of these Telco Companies for Life. This has always been a tactical business strategy in the Telco Business. Even if you presently have a security system, they will offer you an upgrade you to the Smart Technology. But again to a device they will own.
You as a customer, pay an installation fee and a monthly service fee to use their equipment. You must maintain the equipment, and if you ever cancel, you must return all or part of the equipment installed by them in proper working condition. Even if you are allowed to keep some or all of the equipment, no other security company can use the equipment.
This is a standard tactic used by Telco Companies. If you use their Internet Services as an example and change to another provider, you must return their Internet device to them. Any other Internet Company cannot use it. They will also charge you for that device if it is not returned within a specified period. The same applies to security equipment they have now installed. So they needed to protect their security equipment in the same way as their Internet devices.
Most Security Companies base their business relationship with their customer on providing good service and equipment. If you ever decide to switch companies, you can call another one and have them come in and take over your system. Some security companies may lock their security panel to protect their programming, but they usually will unlock it if you change to another company. They may want their contract terms paid out, or any invoices owed to them paid, but usually, they will unlock the equipment they have installed.
ADT/Telus, Rogers and Bell Canada have their own encrypted wireless codes used in their wireless security devices, so no other security company can ever use their products but them. So basically, if you want to change to a different security company for any reason, you can, but you will now need to purchase a new system from another provider. You cannot even change to using one of the other three Telco Companies. None of their equipment is compatible with each other. So the security equipment you had installed cannot be used by any other security company.
So understand, If you have an ADT/Telus, Rogers, or Bell Canada, Security System, you cannot interchange between them, and no other security company can use it either.
Once again, is this a bad thing, you must decide?
So Please do the following when purchasing a security system.
Most important – Before you sign and have it installed.
I hope this information will help with your decision on getting a security system or camera system from any Telco Company or from any other security company.
The Security business is changing and the customer must be prepared for those changes being offered.
At Colonnade Security Inc., we do not lease or rent alarm security systems. If you are considering a finance option, we are here for you. With over 40 years of security experience, give Colonnade Security Inc. in Ottawa a try.
For more information, you can call 613-839-1274 or email inquires@colonnadesecurity.com.
Tel: 613.839.1274
inquiries@colonnadesecurity.com
Colonnade Security Inc.®
P.O. Box 72035
Ottawa ON K2K 2P4
Canada
Tel: 613.839.1274 inquiries@colonnadesecurity.com CSI Customer Service Hours Monday to Friday 8 AM to 5 PM Saturday – By Appointment. Closed on Sundays We are closed on Sundays and holidays, but emergency service is available 24/7.
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